Help Desk
Agape Computer Services is now offering its valued clients two Helpdesk services OnCall™ which  provides  basic application and desktop OS technical support or OnCall™ Plus support for back office servers and basic network infrastructure. Our services help you to regain control over your user support costs, provide on-time answers to your users and IT staff and give you the freedom to focus your staff on your core business issues.  Our Helpdesk solution provides you Microsoft Office support including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Outlook support, to name a few. In addition to application support, we offer you Help Desk computer support on printer problems, lost files, log-on problems and basic “it doesn’t work” issues. With our OnCall PLUS service, we do all this and support you further by providing telephone triage support for Backoffice Servers. You access these services via the telephone with the option to have your own 800 number and personalized greeting.  Our web-based remote control tools allow us to provide remote control support to a caller who needs hands-on assistance. Contact us today for a quote.

OnCall^™  Basic
Just-In-Time Desktop Application & OS Support

Level 1 Helpdesk supporting the local desktop OS and applications running locally or in a virtual environment (Terminal Services / Citrix).  Support is delivered up to the connection to the network and/or server or where a reseller engineer is required onsite.

Level 1 Helpdesk supporting the local desktop OS and applications running locally or in a virtual environment (Terminal Services / Citrix).  Support is delivered up to the connection to the network and/or server or where an engineer is required onsite. 

• Applications supported
• Microsoft Office
• Microsoft Outlook
• Microsoft VISIO versions
• 2000
• 2002
• 2003
• Microsoft Access
• Corel Office
• Adobe Photoshop
• Adobe Illustrator
• Adobe Acrobat
• Microsoft Outlook Express and other popular POP3 email programs
• Microsoft IE, FireFox, Netscape and others
• Operation systems supported by
  • Windows 2000 Workstation
  • Windows XP Home
  • Windows XP Professional

OnCall^™  Plus
Just-In-Time Server and Infrastructure Support

Level 1 Helpdesk support PLUS Level 2 Helpdesk triage support for back office servers (Terminal Services, Citrix, AD, Exchange and SQL) and network infrastructure.  Support is delivered up to the point where a reseller engineer is required onsite. 

• Windows 2000 Server
• Windows 2003 Server
• Server Applications
• Exchange
• SQL
• Terminal Services
• In Windows 2000 Server
• In Windows Server 2003

• Citrix Presentation Server